Become PetFitness Certified

We strive to maintain the integrity of our product. We want you to feel like you got the value that you paid for.

However, please understand that our product is mainly digital. Unlike a physical item that can be fully returned, a digital info product is different.

Unfortunately, there have been instances of customers simply buying the program, absorbing as much info as possible, and then requesting a refund request. Even though the customer will lose access to the content, the customer can still learn most of the material.

We still want to meet you halfway.

Therefore, for this purpose, we will still grant a refund request within 24 hours once the order is active, and the product download link is sent. Any refund requests after 24 hours are considered final and nonrefundable.

This should give you plenty of time to determine if this product is valuable to you and your dog. Also, as a PetFitness member, please consider that new exercises, workouts, tips, and other features will be added over time, so you'll be getting more and more valuable content over the lifetime of your membership. In addition, oftentimes, most of our refund requests are canceled because we clarified a concern for a customer. If you communicate why you don't like the program, we'll try our best to make you feel more comfortable using it.

Nevertheless, we understand that specific products aren't for everyone so we will honor your request for a refund if you follow our clear policy.

To follow through with your refund request, please send an email to [email protected] with the subject "Refund Request". Please provide a screenshot of your order and reason for refund.